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Privacy Policy

Last updated: June 10, 2026  ·  Applies to: rumahikan.pages.dev

At Rumah Ikan, we value your privacy. This page explains how we collect, use, and protect the information you provide when transacting with us.

📋 Data We Collect

We collect information you voluntarily provide when placing an order or communicating with us via WhatsApp. The data we collect includes:

  • Full name — for delivery and order confirmation purposes.
  • WhatsApp number — as the primary communication channel for your order.
  • Delivery address — street, district, city, postal code, and province.
ℹ️
Important Note: All transaction data is stored in the WhatsApp conversation between you and our admin — not in any external server or database. We do not use tracking cookies, Google Analytics, or any third-party tracking tools.

🔍 How We Use Your Data

Your data is used exclusively for the following purposes:

  • Processing and confirming orders for fish or products.
  • Coordinating delivery schedules (Saturday & Sunday).
  • Sending package tracking information and proof of shipment.
  • Contacting you if there are questions or issues related to your order.
  • Processing DOA guarantee claims when necessary.
✅
Our Commitment: Your data is never sold, rented, or shared with any third party for marketing, advertising, or any other commercial purpose.

🔒 Data Security

Here are the measures we take to protect your data:

  • WhatsApp End-to-End Encryption: All conversations — including your order data — are protected by WhatsApp's built-in end-to-end encryption.
  • Restricted Access: Only active Rumah Ikan admins have access to our WhatsApp business device. We do not use CRM, cloud spreadsheets, or third-party apps to store customer data.
  • No Additional Storage: Admins do not transfer your data to any other platform outside of WhatsApp.
⚠️
While we do our best to protect your data, no internet transmission method is 100% secure. We advise against sharing sensitive information such as passwords or credit card numbers via WhatsApp.

✅ Your Rights

As a customer, you have the following rights regarding your personal data:

🗑️
Delete Data

Request deletion of all your data by contacting our admin via WhatsApp at 0899-9329-143 . Requests are processed within 3 business days.

👁️
Access Data

You can request a summary of the data we hold about you through our WhatsApp chat at any time.

🚫
Stop Communications

Block our WhatsApp number at any time to stop communications from us. No complicated opt-out procedure required.

✏️
Correct Data

If your data is inaccurate (e.g., wrong address), contact us immediately and we will correct it before the shipping process begins.

💬 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

📧 Email rumahikan.store@gmail.com
📱 WhatsApp 0899-9329-143
⏰ Response Time 09:00 - 22:00 WIB (< 1 jam)

This privacy policy may be updated at any time. Significant changes will be communicated through our website. The last update date is shown at the top of this page.

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