Frequently Asked Questions

Choose the fish you want → click the "Order via WhatsApp" button → admin confirms stock availability → complete the payment transfer → your fish is shipped on the agreed schedule. Simple and fast!

Absolutely! Let admin know all the items you want in one WhatsApp chat. Admin will confirm stock and the total price in one go, including an estimated shipping cost.

We update stock on the website as regularly as possible. However, since stock can change at any time, the final confirmation is done via WhatsApp during the order process. We will promptly let you know if any fish is temporarily out of stock.

We ship on Saturdays and Sundays only.

• Saturday delivery: order cutoff Friday at 15:00 WIB
• Sunday delivery: order cutoff Saturday at 15:00 WIB

Please make sure your order and payment are completed before the cutoff time!

Currently not available. Saturday & Sunday were chosen to ensure buyers are at home to receive the package and carry out acclimatization immediately — for the safety of the fish during transit.

Shipping costs vary depending on the destination city and package weight. Admin will confirm the estimated shipping cost during the order process via WhatsApp. For the Jabodetabek area, Gosend Sameday is available.

Bank Transfer:

• Bank Jago — 102800253776 (a/n Dede Wahyudi)
• SeaBank — 901642393877 (a/n Dede Wahyudi)
• BCA — 6756125951 (a/n Dede Wahyudi)

E-Wallet / QRIS:

• OVO — 081212195355
• DANA — 081212195355
• ShopeePay — 08999329143
• GoPay
• QRIS

💡 All orders must be confirmed via WhatsApp first before making payment.

Payment must be completed by the day before the shipping day, no later than 15:00 WIB. Orders not paid by this deadline will be automatically cancelled. Confirm your payment via WhatsApp by sending a transfer receipt.

DOA (Dead on Arrival) is a replacement guarantee for fish found dead inside the shipping bag when the package is first opened. The claim must be made within a maximum of 30 minutes of receiving the package, accompanied by a valid unboxing video.

DOA claim steps:

• Record an unboxing video before opening the bag (no cuts or edits)
• Take clear photos of the fish suspected to be dead inside the bag
• Send the video + photos to admin via WhatsApp within 30 minutes of receiving the package
• Admin will verify and process the replacement

Replacement options: fish replacement (free shipping), store credit +10% bonus, or partial refund.

The DOA Guarantee does not apply if:

• The claim is made more than 30 minutes after receiving the package
• The unboxing video is invalid (cut, edited, or not recorded before opening the bag)
• Mishandling by the receiver after the package was opened
• Receiver negligence (extreme temperature exposure, chemical contact, etc.)

Yes! Care guides are available on the detail page of each fish on our website. We also have an Articles page with comprehensive tips and tricks for caring for ornamental fish.

Absolutely! Chat with our admin via WhatsApp anytime between 09:00–22:00 WIB, 7 days a week. Response time is usually < 1 hour. Consultation is completely free — no purchase required!

No! Fish must go through an acclimatization process for 15–30 minutes before entering the aquarium, so they can gradually adjust to differences in temperature and water pH. The full acclimatization guide is available at /en/info/acclimatization/.